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Help with your account, credits, generation tasks, privacy or content concerns.
Last updated: 2026-10-26
Support
Include the page you were using and a short description of what happened. For payment or generation issues, include the order or task ID shown in My videos. Do not send your card number or portrait files. For an account request, contact us from the email associated with your account where possible. Do not send passwords, one-time login codes, API keys or authentication tokens.
Privacy and account requests
You can request access, correction or deletion of account information using the same contact address. We may ask for information needed to verify account ownership. You can remove local drafts yourself in My videos; deleting a cloud account does not clear files stored in your browser.
Content and rights concerns
If you have a concern about footage or other content on the website, include the relevant page URL, a description of the issue and a way to contact you. Please do not include unnecessary sensitive information or portrait attachments.